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Advising Handbook - Making Referrals

Academic advisors are not expected to be all things to all students, and perform best when addressing issues in which they have expertise.  Very frequently, students will come to their faculty advisors with problems beyond his/her professional scope.  In such instances, it is crucial that faculty members be prepared to effectively refer students to the person and/or department best able to help.  In some circumstances, it will be necessary to do more than simply suggest the student seek out a particular service.  If this is the case, please call the most appropriate person or office to assist the student, inform them of the situation, and help the student make an appointment.  This is particularly important in cases involving health and wellness issues.   Please be sure to follow-up with your advisee to help ensure that their needs are being met.  

To make effective and efficient referrals, academic advisors must know the resources available to students.  Please familiarize yourself with the following resources and explore their websites for a more detailed explanation of the services they provide. 


COUNSELING CENTER: 865-3835, 208 Danna Student Center.  The Counseling Center provides students personal counseling including mental health, rape crisis, and substance abuse counseling. They also offer numerous educational and informational services. 

STUDENT HEALTH SERVICES: 865-3326, Basement level of the Danna Student Center. The Student Health Service provides health care for both resident and non-resident, full-time and part-time students.  Office hours are from 8:30a.m. -  4:45p.m. Monday-Friday. 

UNIVERSITY MINISTRY: 865-3226. University Ministry serves the education of our students by attending to the faith, spiritual and religious formation of the University community. Masses in Ignatius Chapel and Penance services including the Sacrament of Reconciliation are held regularly. University Ministry also sponsors a number of student retreats each semester. 

RETENTION AND STUDENT SUCCESS OFFICE:  The goal of Retention and Student Success is to support undergraduate students as they persist and graduate from Loyola. They partner with colleagues and offices across campus to intervene, educate and help students succeed. Their work supports students intellectually and personally, serves Loyola’s holistic educational mission and aims to improve overall retention and graduation rates.

ACADEMIC RESOURCE CENTER: 865-2990, 112 Marquette Hall.  The Academic Resource Center provides a broad range of academic support services free of charge to all Loyola students.  Whether you are looking for personal tutoring or group study classes, the ARC can help.  Their office hours are Monday – Thursday 8:30 a.m. - 6:30 p.m. and Friday 8:30 a.m. - 4:45 p.m. 

WRITING ACROSS THE CURRICULUM (WAC): 865-2297 Located in Bobet Hall, Room 100, the WAC lab provides writing, proofing, and editing assistance to all students on campus. Office hours are Monday - Thursday 9 a.m. - 9 p.m., Friday 9 a.m. - 4 p.m., and Sunday 12 p.m. - 5 p.m.  

ROSS FOREIGN LANGUAGE CENTER:  865-3897 Located in Bobet Hall, Room 114, the Language Center provides assistance to support the study of foreign languages. Office hours are Monday-Thursday 9 a.m.-5 p.m. and Friday 9 a.m.-4 p.m. 

CAREER DEVELOPMENT CENTER: 865-3860, 208 Danna Student Center.  The Career Development Center offers students assistance in identifying and developing appropriate academic career goals, and development of greater self-understanding through interest, aptitude and ability testing.  The Center also maintains a CAREER INFORMATION CENTER where students may find up-to-date information on internships, careers and job possibilities.  In addition, the Center provides an active Placement Service and assists students with job interview skills and resume development.  

SCHOLARSHIP/FINANCIAL AID: 865-3231, 410 Thomas Hall.  The Office of Scholarships and Financial Aid provides information and administers ALL aid programs on campus.  

CENTER FOR INTERNATIONAL EDUCATION: 864-7550. The Director of International Education is a resource person both for international students at Loyola (e.g., helping with immigration matters and with cultural adjustment, fostering social interaction) and for students planning to study abroad (e.g., serving as a clearinghouse for information, facilitating participation in programs). 

COMMUNITY-ENGAGED LEARNING, TEACHING, AND SCHOLARSHIP:  OCELTS supports the development and implementation of service learning and community-based learning experiences in academic courses and programs of study at Loyola University New Orleans. 

LUCAP: 865-2140. The Loyola University Community Action Program (LUCAP) provides educational and apostolic experiences beyond the campus.  Student volunteers are involved in recreational, tutorial, and rehabilitation programs for prisoners, emotionally disturbed, underprivileged, handicapped, disadvantaged, and elderly persons in centers throughout the New Orleans area. 

UNIVERSITY POLICE: 865-3434.  The University Police provide services 24 hours a day.  The Office is responsible for traffic control, campus security, and educational programs. 

RESIDENTIAL LIFE: 865-3735.  Trained personnel are provided in Buddig, Biever, Cabra, and Carrollton Halls, to aid students in achieving personal and educational goals.  Full-time, live-in professional resident directors are aided by resident assistants (R.A.'s) and Health Assistants.  Other members of the Loyola community also live in the residence halls and contribute to student development. 

COMMUTER SERVICES: 865-3276. The Office of Commuter Services caters to the special needs of our commuter students, who comprise a large portion of our student body.